Frequently Asked Questions

Finding a Hero

How much does it cost to find a Hero?

It's free to register to find a Hero. You're then able to browse our directory of amazing Heroes to find the most suitable carer or companion for you.

How do I look for Hero?

Simply, go to our Home Page and click Find a Hero.

Can I trust the Heroes?

Our Heroes have been verified with an interview, and 2 reference checks and have also provided. Also, we encourage seekers to rate and give feedback on their Heroes so that others can use the community to find suitable caregivers.

Rest assured that all Heroes have applicable insurance.

How much will it cost?

A flat rate of $32 per hour incl. GST for all services provided. You only pay for the time the Hero is providing care.

How do I pay for the services?

Upon completion of each visit an invoice will be sent to your e-mail for credit card payment via PayPal.

How is a visit from a Hero carried out?

Once your Hero arrives at your house they will login to start the visit. They will then carry out activities and tasks that you have agreed upon in your personal messages. Once visit is completed Hero will logout of the visit and an invoice will be sent to youremail for payment.

How do I rate my Hero?

A rating pop up will be sent to you along with your invoice at the completion of your visit which will allow you to rate your Hero out of 5 and leave comments.

How do I cancel a Hero?

Go to the job status and select cancel. Cancellations more than 24 hours in advance will not incur a penalty. Cancellations within 24 hours of the visit will incur the cost for the scheduled visit.

What if the Hero cancels

If the Hero cancels you will not be charged.

Heroes are evaluated based on their ratings. If you are dissatisfied please rate them and provide feedback for the rest of the community.

What if the Hero is late?

You only pay for the service you are provided. Heroes are paid per hour so you will not be charged until they arrive to start work and the payment will end when they leave. If they are late and an agreement is not made for them to make up this time please rate them and provide feedback for the rest of the community.

How do I look for a carer with specific skills?

Each Hero has a profile with a description of themselves and their skills.

What if I need nursing or higher care?

At Home Care Heroes we provide companionship only. If you require higher levels of care, we can assist you finding the right support and services for you.

If the matter is urgent please contact a professional health care provider or call 000 immediately.

Being a Hero

How much does it cost to register as a Hero?

It's completely free to sign up!

How do I register?

Go to Home Page, select Work With Us and set up your profile.

What are the requirements to become a Hero?

All Heroes must have:

  • Valid Police check.
  • 2 Australian References.
  • Australian Business Number (ABN).
  • Australian Bank Account.

Only once we have the above are we able to publish your profile in our directory.

How much do I get paid?

Heroes are paid $25 per hour for all companionship and domestic assistance services, including transport.

How do I get paid?

You get paid monthly into your nominated bank account based on the total number of hours completed in the prior month. E.g. For services provided in January you will be paid in February.

How are my hours calculated?

Once the task is completed, login and complete the visit. After completion a confirmation email will be sent to Care Seeker for approval. You still get paid for 1 hour if the job takes less than 59 minutes.

What if I want to volunteer?

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How far do I need to travel?

You are your own boss so you decide! Care Seekers are matched to you by location. It is then your choice to decide if you want to accept jobs.

Do I get paid for travel time?

No, the visit begins once you arrive at the Care Seeker's house and ends when you leave.

Do I get paid for petrol if I need to take the Care Seeker out in my car?

No, you are paid the flat rate of $25 per hour. You are paid for the time that they are with you and you are providing care and companionship services.

What happens if the Care Seeker cancels?

If Care Seeker cancels within 24 hours, this will be considered a forfeit and you will still get paid for the full amount of the scheduled agreement.

Can I contact a Care Seeker who has not yet contacted me?

Use your profile to advertise the quality of your services and a Care Seeker will find you. For privacy and security purposes we cannot disclose the personal details of our Care Seekers. If you are having trouble finding a Care Seeker, please let us know through our Contact Us page so we can help you.

Do I need insurance?

Yes, in order for us to protect ourselves and for your best interests we will only upload your profile to our platform when we receive proof that you have public liability and errors and omissions insurance.

We have organised a great insurance policy for Heroes to make this affordable and easy for you. If you wish to take part in this please tick the box in the profile. The cost is $0.48 per hour of work.

Alternatively if you already have insurance you will need to upload a copy of your Certificate of Insurance to your profile page.

I already have professional indemnity insurance, can I use this as a Hero for Home Care Heroes?

You need to contact your current insurance company and discuss your policy content. We will need proof that you are covered for Public Liability and Errors and Omissions before we approve your profile on Home Care Heroes. You will need to upload a copy of your Certificate of Insurance to your profile page.

Do I have to pay tax?

As an independent contractor you need to pay your own tax. Please seek further advice from a tax professional.

How do I obtain a NSW National Police Check?

For a quick and easy police check we suggest you use our affiliate partners CV Check using the link below. A police check here is only $44.90 vs $53 if you go straight with the NSW Police. On top of that it makes life easier for us as we can verify your Police Check straight away if you use the following code BS3QYUF

Obtain a Police Check from CV Check