Frequently Asked Questions
It’s free to register to find a Hero. You’re then able to browse our directory of amazing Heroes to find the most suitable carer or companion for you.
Simply, go to our Home Page and click FIND A HERO.
Our Heroes have been verified, with an interview and 2 reference checks and have also provided. Also, we encourage seekers to rate and give feedback on their Heroes so that others can use the community to find suitable caregivers.
Rest assured that all Heroes have applicable insurance from Lloyds of London.
A flat rate of $32 per hour incl GST for all services provided. You only pay for the time the Hero is providing care.
Upon completion of each visit an invoice will be sent to your e-mail for credit card payment via Paypal.
Once your Hero arrives at your house they will login to start the visit. They will then carry out activities and tasks that you haveagreed upon in your personal messages. Once visit is completed Hero will logout of the visit and an invoice will be sent to youremail for payment.
A rating pop up will be sent to you along with your invoice at the completion of your visit which will allow you to rate your Hero out of 5 and leave comments.
Go to the job status and select cancel. Cancellations more than 24 hours in advance will not incur a penalty. Cancellations within 24 hours of the visit will incur the cost for the scheduled visit.
If the Hero cancels you will not be charged.
Heroes are evaluated based on their ratings. If you are dissatisfied please rate them and provide feedback for the rest of the community.
You only pay for the service you are provided. Heroes are paid per hour so you will not be charged until they arrive to start work and the payment will end when they leave. If they are late and an agreement is not made for them to make up this time please rate them and provide feedback for the rest of the community.
Each Hero has a profile with a description of themselves and their skills. You can also use the search bar to type keywords and find your match.
At Home Care Heroes we provide low-care and companionship only. If you require higher levels of care, we can assist you finding the right support and services for you.
If the matter is urgent please contact a professional health care provider or call 000 immediately.
Once you’ve created your profile, you will receive an email asking for your NDIS details. Please reply to this email.
We support all forms of NDIS Plan management;
Frequently Asked Questions
It’s completely free to sign up!
Go to Home Page, select “Become a Hero” and setup your profile.
All Heroes must have:
Only once we have the above are we able to publish your profile in our directory.
Heroes are paid $25 per hour for all companionship and domestic assistance services, including transport.
You get paid monthly into your nominated bank account based on the total number of hours completed in the prior month. E.g.For services provided in January you will be paid in February.
Once the task is completed, login and complete the visit. After completion a confirmation email will be sent to care seeker for approval. You still get paid for 1 hour if the job takes less than 59 minutes.
We are always looking for ways to expand our services and to help with the community so please contact us at firstname.lastname@example.org
You are your own boss so you decide! Care seekers are matched to you by location. It is then your choice to decide if you want to accept jobs.
No, the visit begins once you arrive at the care seekers house and ends when you leave.
No, you are paid the flat rate of $25 per hour. You are paid for the time that they are with you and you are providing care and companionship services.
If Care seeker cancels within 24 hours, this will be considered a forfeit and you will still get paid for the full amount of the scheduled agreement.
Use your profile to advertise the quality of your services and a care seeker will find you. For privacy and security purposes we cannot disclose the personal details of our care seekers. If you are having trouble finding a care seeker, please let us know through our Contact Us page so we can help you.
When you set up your profile you tick the services that you are willing to provide. E.g. If you don’t want to do gardening then don’t tick that box.
Yes, in order for us to protect ourselves and for your best interests we will only upload your profile to our platform when we receive proof that you have public liability and errors and omissions insurance.
We have organised a great insurance policy for Heroes to make this affordable and easy for you. If you wish to take part in this please tick the box in the profile. The cost is $0.48 per hour of work.
Alternatively if you already have insurance you will need to upload a copy of your Certificate of Insurance to your profile page.
You need to contact your current insurance company and discuss your policy content. We will need proof that you are covered for Public Liability and Errors and Omissions before we approve your profile on Home Care Heroes. You will need to upload a copy of your Certificate of Insurance to your profile page.
As an independent contractor you need to pay your own tax. Please seek further advice from a tax professional.
For a quick and easy police check we suggest you use our affiliate partners CV Check using the link below. A police check here is only $44.90 vs $53 if you go straight with the NSW Police. On top of that it makes life easier for us as we can verify your Police Check straight away if you use the following code BS3QYUF