Home Care Heroes (HCH) welcomes feedback, including complaints. We believe people have a right to speak up as it helps us to see what works, what doesn’t and where we can make improvements in our products and services.

Feedback about dealing with HCH
We believe our staff are the best people to assist you. If you want information about our services or you are unsure about something, we encourage you to contact us by email to info@homecareheroes.com.au or through our Contact Us page. If we can’t help you, we will try to refer you to someone who can.

Our policies and procedures are accessible to all stakeholders at anytime on our website.

NSW Ombudsman

Complaints Handling Process

 

Home Care Heroes has the knowledge and skills to implement reporting processes on incidents of alleged or known discrimination, abuse, neglect or exploitation and know how to notify the relevant external authorities. If you or the person you care for has experienced any of the above, please contact us immediately on 1300 755 507. 

Online mandatory reporting guide

Please contact us as soon as you notice personal abuse or any other type of misbehaviour. Heroes must contact HCH management as the first point contact, before notifying the authorities.

 



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