Insurance Policy


To give you added peace of mind when using our platform, we have insurance in place with an A-rated (Excellent) insurer if you face costs and damages as a result of a claim arising from the provision of domestic & home care services.

When you use a Hero, you are covered by a $20 million group insurance policy covering:

Insurance is provided at no extra cost to the Care Seeker.

Subject to Terms and Conditions. People under 18 are not covered under our insurance.

Insurance is provided for all Hero transactions that are arranged, scheduled and invoiced over the Home Care Heroes platform. Any transactions that are not recorded or occur outside the platform are not covered under our insurance.

Contact us at for more details.